🔍 General
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What material is the pendant made of?
All pendants are made from high-grade stainless steel, plated in 18k gold, white gold, or rose gold.
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Where is the jewelry produced?
Our headquarters are based in Dubai. Each Drawni is handcrafted by our expert production team in China, then shipped worldwide.
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Is every piece truly one-of-a-kind?
Yes! Every piece is created from your child’s unique drawing or handwriting – no two pieces are the same.
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Can I upload a scanned drawing instead of a photo?
Yes! A high-resolution scan or a well-lit photo of the drawing works perfectly. Just make sure the lines are clear.
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Can adults submit drawings too?
Of course! While we specialize in children's artwork, we’re happy to turn any drawing into a unique piece of jewelry – no matter the age of the artist.
📦 Shipping & Delivery
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How long does shipping take?
From order to delivery, it usually takes around 3 weeks to 4 weeks.
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Do you ship internationally?
Yes, we ship worldwide.
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What are the shipping costs?
Shipping is always free – no matter where you are.
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Which shipping carrier do you use?
Carriers vary depending on the destination country.
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Can I track my order?
Yes! Once your item has shipped, you'll receive an email with a tracking number.
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How long does production take?
Each piece is individually handcrafted and takes around 7 days to produce.
🔁 Returns & Refunds
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Can I return my Drawni?
Please refer to our Refund Policy for all return and refund details.
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What if I don’t like the final design?
We want you to love your piece. If you're unhappy with the result, contact us via email at info@drawnis.com – we offer a 100% satisfaction guarantee.
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Can I cancel or change my order afterward?
Unfortunately, no. Since each piece is custom-made, changes or cancellations aren't possible. Please double-check your order before submitting it.
💳 Payment & Orders
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Which payment methods do you accept?
We accept all major payment methods, including:
PayPal, credit cards, Apple Pay, Google Pay, Samsung Pay, Alipay, Tabby, and Tamara.Your payment is processed securely, and all transactions are encrypted.
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Is payment secure?
Yes – all transactions are processed through secure and encrypted systems.
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How do I order a custom jewelry piece?
1. Choose your jewelry style (keychain, necklace, or bracelet)
2. Select your finish (silver, gold, or rose gold)
3. Upload your child’s drawing or handwriting
4. Place your order – that’s it!
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Can I order without personalization?
Yes – if you're unsure about the design or want to gift it later, you can order a gift card instead.
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Can I order multiple Drawnis at once?
Absolutely! Just select the desired quantity when ordering.
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Do you offer bulk discounts or partner pricing?
For large orders or partnership inquiries, email us at info@drawnis.com.
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I didn’t receive an order confirmation – what now?
Check your spam folder first. If you still can’t find it, contact us at info@drawnis.com.
🎨 About the Drawings
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What kind of drawings can I send?
We accept most childlike drawings with clear outlines, such as stick figures, animals, people, or simple handwriting (like names).
✅ Colored or black-and-white drawings
✅ Stick figures, animals, and people
✅ Short and readable handwriting
❌ Realistic photos or complex portraits -
Can I send a photo of a person or pet?
No. At this time, we do not convert photos into jewelry – only drawings.
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Can the drawing be in color?
Yes! Even though the final piece will be in metal, we can work with colored or black-and-white drawings – as long as the lines are clear.
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What if my child’s drawing is a bit messy?
That’s totally fine! Children’s drawings are full of character. If we have any issues converting it into jewelry, we’ll reach out to you personally before production.
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Can I combine two drawings into one piece?
Yes – in some cases. If you'd like to combine elements from two drawings (like two characters), please contact us in advance at info@drawnis.com so we can confirm feasibility.
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Can I preview the final design before production?
No. Due to the nature of the custom process, we currently don’t offer previews. But we guarantee a beautiful and faithful interpretation of the drawing.